© 2019 Material Creative Canada

POLICY INFORMATION

 

 

Please contact us at mtrlcreative@gmail.com to open up a wholesale account and get a wholesale website login.

 

Material Creative offers a generous wholesale program with merchandising support. All we require are a business name and details to open a wholesale account. Feel free to call / email us with questions; we would love to go over our products and help you decide which items are the best match for your store.

 

Here are some things you should know before ordering:

 

Minimums - An opening account is $250 and re-order is $150

 

Payments  

eTransfer     - Send to mtrlcreative@gmail.com  Question - material / Answer - creative

Cheque        - Payable to Material Creative (must clear before shipment is released)

Credit Card    - Visa, Mastercard

Cash        - Done in person

 

Payment Terms - We ask for payment within 5 days of delivery.

 

Shipping Method - Orders will be shipped via FedEx, UPS or a courier of your choice. All wholesale online orders are subject to additional shipping charges following review and processing. International and domestic wholesale orders can be subject to additional shipping charges following processing of online wholesale orders. Wholesale online purchases are not eligible for free shipping promotions. Wholesale online purchases are not eligible for "flat rate" shipping promotions. Additional shipping charges may apply. 

 

Returns and Refunds - If your product arrives damaged please let us know within 72 hours of receiving the order and we will make arrangements to have the damaged product shipped back to us for an exchange. We accept returns of unopened items within 7 business days after the order is delivered, shipped at the customer’s expense.  A 20% restocking fee will be taken from the refund amount.

 

Cancellation Policy: Orders may be revised or canceled within 72 hours from the time they are placed. Orders of $1000 or more require a 50% deposit at the time the order is placed and is non refundable after the 72 hour window to change or cancel an order. 

 

If an order with a deposit is canceled before the 72 hour window then the refund less 5% cancellation fee will be refunded. For example a deposit of $500 will be refunded at $475 ($25 cancellation fee).

 

Wholesale accounts are not permitted to sell on amazon.com. We have an exclusive distribution agreement that grants FBA rights for Canada and the United States. 

 

Restrictions:  Items may not be resold through marketplaces such as Open Sky, Amazon, Etsy, etc., and only may be resold through the retailers brick and mortar store, or the retailers own website (Does not apply to Private Label.) Items may not be advertised at less than 50% above wholesale prices (Does not apply to Private Label.)

 

International:  We are now shipping wholesale to United States. 

***All Prices are subject to change without notice.***

 

 

Placing a wholesale order confirms your understanding of the above.

 

 

 

We are committed to the highest quality of customer service. Positive, personal interactions comprise the foundation of our long-term business relationships. 

 

Thank you for your support and interest.

 

 

Please contact us at mtrlcreative@gmail.com to open up a wholesale account and get a wholesale website login.